Kindly verify/inspect all items during receipt of delivery and DO NOT accept any damaged goods from the delivery team.
No claim will be entertained for damaged goods & short delivery at a later stage.
Kindly keep the original packing safe of all items under warranty as it would be required to process any warranty claim.
All warranty claims are subject to approval from HP.
HP warranty can directly be claimed from HP warranty centers in Lahore, Karachi & Islamabad.
In case if the buyer requires seller assistance for warranty claim, the faulty product in its original packing would have to be dispatched to any one of our branches in Pakistan.
Please note that for all transactions over Rs. 100,000, customer’s ID Card copy will be required as per Government regulations.
Actual product may vary from the images shown on our website
Paper Products
Paper products carry no warranty, kindly inspect/verify the goods on receipt
HP Toner Cartridges
All yields included are as per the information provided by HP and based on international ISO standards which is approximately 5% coverage area of an A4 size paper. Actual yield varies considerably based on content of printed pages and other factors. For details see http://www.hp.com/go/learnaboutsupplies.
All HP Toner Cartridges are covered under warranty for 3 years from the date of production which is mentioned on the toner box.
Average processing time for a warranty claim is 7 working days from item receipt.
Toner manufacturing code included on the box would also be included in the invoice raised
First 5 digits of the manufacturing code are included on the cartridge
Following would be required to process any warranty claim
Faulty toner cartridge
Toner cartridge box with the same manufacturing code as included on the toner
Our sale receipt with the manufacturing code of the toner included
Faulty print of the ‘Supply Status Page’ and ‘Printer Test/Demo Page’
HP Ink Cartridges
All yields included are as per the information provided by HP and based on international ISO standards which is approximately 5% coverage area of an A4 size paper. Actual yield varies considerably based on content of printed pages and other factors. For details see http://www.hp.com/go/learnaboutsupplies.
Expiry date of all HP Ink Cartridges is included on the box. Warranty is claimable before the expiry date.
Average processing time for a warranty claim is 7 working days from item receipt.
Ink expiry date would also be included in the invoice raised
Following would be required to process any warranty claim
Faulty ink cartridge
Ink cartridge box with the same expiry date as included on the cartridge
Our sale receipt with the expiry date of the ink cartridge included
Faulty print of the ‘Supply Status Page’ and ‘Printer Test/Demo Page’
HP Printers & Scanners
All HP Printer & Scanners carry a 1-year warranty from the date of sale invoice
Product serial number shall be included on the sale invoice, a copy of which would be required to process any warranty claim
Average processing time for a warranty claim is 15 days from the date of item receipt. In rare cases, claims can take around 30 days due to non-availability of parts at the HP depot.
Following would be required to process any warranty claim
Faulty hardware with complete accessories and supplies
Hardware box for safe transportation. Buyer must ensure that the faulty hardware reaches the warranty center/seller without any physical damage
Our sale invoice with the serial number of the hardware included
